FAQ

Hey Defenders! Welcome to our F.A.Q. page. Here you will have the answers to the most common questions asked by our first time and recurring customers. Please review all the questions and answers. If you have any further questions please call us at our main office 818-654-9433 and we would be more then happy to help.

  1. What is the best time to book a Critter Squad Wildlife Defender package?

    The Critter Squad Wildlife Defenders packages can be booked year-round. Anytime is a great time for an C.S Wildlife Defender event! Be sure to book quickly in the spring and summer month though as we tend to be quite busy!

  2. How much does it cost to throw a Critter Squad Wildlife Defender party?

    There is a wide range of Critter Squad Wildlife Defender packages which results in many different prices. Please refer to our party pricing page for more details. If you don’t see something you like please ask us about our Mix It Up Defender package or call us for a quote today!

  3. Why do I have to make a deposit to book a defender package?

    $50.00 non-refundable deposits are required for holding your defender package date and time. Since, there are so many customers booking it is important for us to make sure that defenders are serious about booking their event. Review our terms and conditions page for more details.

  4. Can I hold a date while I go over details?

    Yes, Critter Squad Wildlife Defenders does allow 24 hour holds to be placed as you work out the details of your defender package. Review our terms and conditions page for more details.

  5. How long in advance should I book my defender package?

    The Critter Squad Wildlife Defenders prefers shows to be booked at least 4 weeks in advance. It is highly recommended to book your defender package as soon as possible, as our shows book rapidly. (especially during the spring and summer months) Certain times are busier than others, so it is always good to plan ahead.

  6. Does Critter Squad Wildlife Defenders have liability insurance?

    Yes, the Critter Squad Wildlife Defenders does have liability insurance. For more information contact The Critter Squad Wildlife Defenders main office for more details. Review our terms and conditions page for more details.

  7. Are the teachers Critter Squad Wildlife Defenders exciting educators?

    Yes, each Critter Squad Wildlife Defenders works really hard to make sure that all of our educators are not only exciting, but educational. Our teachers do these educational presentations on a daily basis and are passionate and enthusiastic about educating the public.

  8. Are the Critter Squad Wildlife Defender educators qualified to work with animals?

    Yes, The Critter Squad Wildlife Defender staff consists of many fantastic people with lots of educational background and tons of hands-on animal experience. Critter Squad Wildlife Defender consists of biologists, E.A.T.M graduates, long term zookeepers and more. All Critter Squad Wildlife Defender educators uphold excellent standards and possess extensive training in working with animals.

  9. Are the animal ambassadors in the presentations dangerous?

    The animal ambassadors used in the defender packages are handled on a daily basis so they are very nice and tame. Our staff is also highly trained on holding and understanding the animals so they can do their very best at having a safe and exciting defender event. Please see the “Our Critters” page to view our animal ambassador friends.

  10. Where does Critter Squad Wildlife Defenders get their animals?

    The Critter Squad Wildlife Defenders work with my different types of facilities, including reptile societies, rescue networks, animal control, USFWS and very rarely captive breeders, which is where we get our animal ambassadors . The majority of animals are rescued, deserted or stranded at our facilities and so the animal ambassadors are given the chance to join our defender team to help educate the public.

  11. What methods of payment are accepted for my defender event?

    The Critter Squad Wildlife Defenders currently accepts only credit/debit card and check. We no longer accept cash for any of our events. Review our terms and conditions page for more details.

    • We can accept credit/debit card out in the field.
  12. When must the final payment be made for my defender event?

    All payments are due in full on or before your defender event begins. The Critter Squad will not leave the event until all payments have been closed out in full. Any payments not paid in full will be turned over to a debt collector. Review our terms and conditions page for more details.

  13. How far will Critter Squad Wildlife Defenders travel for a presentation?

    The Critter Squad Wildlife Defenders will travel as far as necessary to host an amazing event. Please note that Traveling Fees do occur for all defender events. For defenders events that reach farther counties other than Los Angeles County and Orange County, there are county fees associated with each show as well. Review our Review our terms and conditions page for more details.

  14. Can we touch the animal ambassadors in our defender events?

    Yes, the majority of the Critter Squad Wildlife Defender presentations are hands-on, but a few are not. Non-hands on presentations are usually our giant sized presentations like auditorium defender packages or public packages with a high volume of defenders present and there are a few animals like our larger birds (like macaws and birds of prey) that we do not allow touching or petting; everything else is hands-on.

  15. Are there enough animal ambassadors to keep my birthday or student defender interested?

    The Critter Squad Wildlife Defender has an amazing amount of animal ambassadors. With over 50 different animal species and about 150 different animals, we are sure to keep you entertained. Since we work with herpetological societies, animal control, governing parties, breeders and rescues we tend to have plenty of amazing animals to go around.

  16. What is the Traveling Fee?

    The Critter Squad Wildlife Defenders has traveling fees (please review our Terms and Conditions“) for all of our events. We charge a $0.75/mile, round trip traveling fee from our main facility located in Tarzana, CA to the location of your event.

  17. I booked a party with the Critter Squad Wildlife Defenders. Do they need parking spots?

    Absolutely! The Critter Squad Wildlife Defenders educators appreciate being able to efficiently and easily transport animals from the vehicle to the event space. Securing a parking space close to the event to minimize set-up and clean-up time helps us make the event go smoothly. Please review our terms and conditions page for details on what our educators need for a fun and successful defender event.

  18. Can I take pictures during my defender event?

    The Critter Squad Wildlife Defenders loves it when you take pictures and we highly encourage it. What a great way to make the memories last for ages. Please be sure to work with your Critter Squad Wildlife Defender Educator to find the best way to safely take pictures, as every defender event is different.

  19. Is there a temperature that is too hot for a defender event?

    That’s a great question! Yes, for the safety of the animals we will not do animal shows outside when the temperature is above 90 degrees. Please see our terms and conditions page for more details.

  20. Is there restrictions on doing my defender package indoor or outdoors?

    The Critter Squad Wildlife Defenders has no preference on whether you do your defender event indoors or outdoors. There are certain parties we do not suggest to have indoors, like petting zoo defender parties and certain parties we do not suggest to have outdoors, cuddly parties or bird parties. Please consult with our bookers in the main office for more details on what works best for each defender package. Review our terms and conditions page for more details.

  21. How much space is needed to have a Critter Squad Wildlife Defender event?

    This is a hard question since every event is different. Something as simple as the number of party guests can really change the layout of your defender event. Critter Squad Wildlife Defenders suggests that you have (at least) an area of 10 x 10 set aside for the defender packages. Your Critter Squad Wildlife Defender educator will need room to walk around so they are capable of reaching your defender guests. Review our terms and conditions page for more details.